F.A.Q

ORDERS

What is a petite posy?
A petite posy is a small bouquet (about 30-35cm tall). The flowers are changed daily, based on fresh picks of the day. 

Can I order a petite bouquet from previous days?
The petite bouquets are based on fresh picks of the day, so we can't repeat the design if it's not the offering of the day. We may repeat some popular designs though, so send us a like on the bouquet on our Facebook and we'll take note!

Can I have my orders delivered on the same day?
Daily petite posies ordered before 12 noon are delivered between 12-6 pm for business addresses and 12-9 pm for residential addresses. We try our best to cater for same-day delivery for other orders, but it's best to order at least a day in advance so we can source the best flowers for you. For urgent orders, please call +65 91801050.

I do not see anything within the selection that I like?
Please contact us for customisation. We will do our best to cater to your needs and budget. You can contact us via moble or watsapp at +65 91801050.

 

DELIVERY

How much is delivery?
Delivery island-wide is free. However, we charge an extra $10 for delivery to CBD & Tuas and $15 for deliveries to Sentosa.

Where do you deliver to?
We only deliver to areas within mainland Singapore. We also do not deliver to Restricted Areas as we are not able to enter the premises. At certain premises, we may not be able to access the compounds/buildings due to the security policy. In these instances, we will contact the sender for further instructions. We seek your kind understanding,

What if there is no one to receive the delivery?
It is the responsibility of the sender to ensure that there is someone to receive the flowers at the delivery address. If there is no one to receive the flowers, the sender may opt to leave the flowers with the reception, outside the door of the delivery address or have Lou Flower Studio bring back the flowers. In order to meet our commitment to deliver all orders within the day, our delivery staff can only wait a maximum of 15 mins per delivery.

Lou Flowers Studio will not be responsible for flowers that is left outside the door or with the reception onwards. If the flowers are brought back, the sender may opt to pick them up in person or have them re-delivered the next day for $10-$20 depending on location.

 

PAYMENT

What payment methods do you accept?

We accept payments via Paypal, major credit and debit cards, DBS Paylah and bank transfers (UOB and DBS/POSB). For payment via DBS Paylah and bank transfers, you will be given instructions in the final payment method page after keying in your order details.

Have other questions?

Contact us at hello@louflowerstudio.com or via our Facebook page.